Returns & Refunds

30-day returns

You can return most items within 30 days of delivery for a full refund of the item price. Items should be in their original condition with all accessories, manuals, and packaging. Return shipping is free: use the prepaid label included in your box, or request a new one from customer care.

Items with special conditions

• Large appliances (washers, refrigerators and similar) can be returned within 30 days if unused and uninstalled. Contact us to schedule a pickup.
• Opened personal-care items and earbuds can be returned only if defective, for hygiene reasons.
• Phones and computers must be returned with activation locks and accounts removed so the device can be reset.
• Items marked Final Sale can't be returned unless they arrive damaged or defective.
• Gift cards are not returnable.

How to return an item

• Find your order number in your confirmation email or on the Track Order page.
• Contact us at support@mandkey.store or 1-800-555-0199 and tell us which items you're returning.
• Pack the item securely, attach the prepaid label, and drop it off with the carrier.

Refunds

We issue refunds to your original payment method within 3 business days of receiving and inspecting your return. Your bank may take a further 5–10 business days to post it. We'll email you when the refund is issued.

Original shipping charges are refunded if the return is due to our error or a defective item. Items returned damaged, incomplete, or showing more than normal inspection use may receive a partial refund; we'll contact you before issuing one.

Exchanges

The fastest way to exchange an item is to return the original and place a new order for the item you want. If you need a different size in fashion items, contact us and we'll ship the replacement as soon as your return is on its way.

Damaged, defective, or wrong items

If something arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo if possible. We'll send a replacement or a full refund, including shipping, at no cost to you. Defects after 30 days are covered by the manufacturer's warranty, and we're happy to help you make a claim.