Help Center
How can we help?
Quick answers to the questions we hear most. Still stuck? A real person is on the line seven days a week.
Orders
How do I track my order?
Use the Track Order page with your order number and email. We also email tracking details as soon as your order ships.
Can I change or cancel an order?
Orders can be changed or cancelled until they're packed — usually within an hour of ordering. Contact us as soon as possible and we'll do our best.
Shipping
How much does shipping cost?
Standard ground shipping is free on orders over $49 and $5.99 otherwise. Express shipping is $14.99.
How long will delivery take?
Standard ground takes 7–15 business days and express takes 3–7 business days after your order ships. Large appliances are scheduled separately — we'll contact you to book a delivery window.
Where do you ship?
We currently ship to the contiguous 48 states and Washington, DC. We don't yet ship to Alaska, Hawaii, US territories, PO boxes, or internationally.
Returns & Refunds
What's your return policy?
Most items can be returned within 30 days of delivery using the prepaid label in the box. See the full return policy for exceptions.
When will I get my refund?
We issue refunds within 3 business days of receiving your return. Your bank may take another 5–10 business days to show it.
Payments & Account
Which payment methods do you accept?
Major credit and debit cards and popular digital wallets, processed securely by our payment provider. We never see or store your full card number.
Do I need an account to order?
No — guest checkout works fine. An account lets you see order history, start returns faster, and sync your wishlist.
Is my personal information safe?
We collect only what we need to fulfil your order. Read our Privacy Policy for details.